Privacy Policy

Bianca Holdings Co., Ltd. (“Bianca”, “we”, “us” or “our”) operates the Bianca Italian restaurants in Bangkok and the website biancabangkok.com. We respect your privacy. This Privacy Policy explains how we collect, use, disclose and protect your personal data when you visit our website, book a table, contact us, join our mailing list or dine with us, in line with Thailand’s Personal Data Protection Act B.E. 2562 (2019) (“PDPA”).

1. Who We Are

The data controller responsible for your personal data is:

Bianca Holdings Co., Ltd. (Head Office)
571 RSU Tower, 4th Floor, Unit 402, Sukhumvit Road, Khlong Tan Nuea Subdistrict, Watthana District, Bangkok 10110, Thailand
Tax ID: 0105568090385
Privacy contact email: contact@lovahospitality.com

2. Personal Data We Collect

Depending on how you interact with us, we may collect:

• Contact details: your name, email address, telephone number and any information you include in a message to us.
• Booking and event details: date, time, branch, party size, special requests, and event or catering requirements.
• Dietary and allergy information: only when you choose to tell us, so we can prepare your meal safely.
• Communications: enquiries, feedback, reviews and correspondence with our team.
• Marketing preferences: your newsletter or membership sign-up and any consent or withdrawal of consent.
• Business enquiries: company and contact details you provide about franchise or partnership opportunities.
• Technical data: IP address, browser type, device information and pages visited, collected automatically when you use our website.

We collect personal data directly from you, automatically through our website, and from service providers that help us take bookings or deliver orders.

3. How We Use Your Personal Data

If you do not provide information that we need to complete a booking or respond to a request, we may be unable to do so.

4. Cookies and Similar Technologies

Our website uses only cookies and technologies that are necessary for it to work and perform well, such as cookies that keep the website secure, remember form submissions and serve cached pages quickly. We do not currently use advertising or analytics cookies.

Our pages load fonts from Google Fonts, which means your IP address is shared with Google when a page loads. If we introduce analytics or marketing cookies in the future, we will ask for your consent before activating them and update this Policy.

You can block or delete cookies through your browser settings. Blocking necessary cookies may affect how the website works.

5. Third-Party Services

Some features on our website take you to services operated by third parties, including TableCheck (table reservations), LINE, Grab, Google Maps, Instagram, Facebook and TikTok. When you use those services, the provider collects and uses your data under its own privacy policy. We encourage you to read those policies.

6. Who We Share Your Personal Data With

We share personal data only where needed for the purposes above, with:

• our restaurant teams and companies within our group that help operate Bianca;
• service providers such as reservation, website hosting, email, IT and payment providers, acting on our instructions;
• delivery and voucher platforms when you order or redeem through them;
• professional advisers such as auditors and lawyers;
• government authorities, courts or regulators where required by law.

We do not sell your personal data.

7. International Transfers

Some of our service providers may store or process personal data outside Thailand. Where this happens, we take steps required by the PDPA to make sure your data receives an adequate level of protection, such as relying on the provider’s data protection commitments or your consent where required.

8. How Long We Keep Your Personal Data

• Enquiries and correspondence: up to 2 years after the matter is resolved.
• Reservation and event records: up to 2 years after your visit or event.
• Accounting and tax records: at least 5 years, or longer where required by Thai law.
• Marketing data: until you unsubscribe or withdraw consent, after which we keep only a record of your choice.
• Technical website data: no longer than necessary for security and performance purposes.

When personal data is no longer needed, we delete, destroy or anonymise it.

9. How We Protect Your Personal Data

We use appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, alteration and disclosure. Access is limited to people and providers who need it to perform their duties.

10. Your Rights

Under the PDPA, you have the right to:

• withdraw your consent at any time, without affecting processing that took place before withdrawal;
• access and obtain a copy of your personal data, and ask how we obtained it where you did not give consent;
• receive your personal data in a commonly used format or have it transferred to another controller;
• object to the collection, use or disclosure of your personal data, including for direct marketing;
• ask us to delete, destroy or anonymise your personal data;
• ask us to restrict the use of your personal data;
• ask us to correct your personal data so that it is accurate, complete and up to date;
• complain to the Office of the Personal Data Protection Committee if you believe we have not complied with the PDPA.

To exercise these rights, email contact@lovahospitality.com. We may need to verify your identity, and we will respond within 30 days of receiving your request.

11. Children’s Privacy

Our website is not directed at children under 20. We do not knowingly collect personal data from minors without the consent of a parent or guardian, as required by the PDPA.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page with the date it was last updated.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact:

Bianca Holdings Co., Ltd. (Head Office)
571 RSU Tower, 4th Floor, Unit 402, Sukhumvit Road, Khlong Tan Nuea Subdistrict, Watthana District, Bangkok 10110, Thailand
Email: contact@lovahospitality.com